Gaming is meant to be fun. At craps, we want every Filipino player to enjoy the experience without it getting out of hand. This page covers the tools, tips, and support resources available to help you keep your play healthy and within your own limits.
We built these features so you never have to rely on willpower alone. Use them freely — no questions asked.
You can set a daily, weekly, or monthly deposit cap directly from your account settings. Once the limit is in place, it takes effect immediately and cannot be raised until the cooling-off period has passed. This makes it easy to stick to a budget you are comfortable with before you even start playing. Lowering your limit is instant; raising it requires a short waiting period to give you time to reconsider. It is one of the simplest and most effective ways to keep your spending predictable.
Long sessions can sneak up on you, especially when you are having a good run. You can set a maximum session duration so the platform will remind you — or automatically log you out — once your chosen time is up. This feature is especially useful for players who tend to lose track of time during late-night gaming sessions. Setting a session limit takes less than a minute and can be adjusted at any time from your account dashboard. Keeping sessions short and intentional is one of the healthiest habits any player can build.
If you feel like you need a short step back, a cool-off period lets you pause your account for a set number of days — from 24 hours up to several weeks — without permanently closing it. During a cool-off, you cannot deposit, place bets, or access the game lobby, giving you genuine breathing room. The break activates immediately and cannot be cancelled early, so it works as a real commitment device rather than just a suggestion. When the period ends, your account returns to normal automatically. It is a low-pressure way to reset without any permanent consequences.
For players who feel they need a longer or permanent break, self-exclusion is available for periods ranging from six months to a lifetime ban. Once activated, your account is fully suspended and you will be blocked from creating new accounts on the platform. We take self-exclusion seriously — it is not reversible during the chosen period, no matter the circumstances. If you are struggling with problem gambling, this is the most decisive tool available to you. Contact our support team to activate self-exclusion, and we will process it without delay or judgment.
A loss limit lets you cap how much you are willing to lose within a given time period — daily, weekly, or monthly. Once you hit that threshold, your account will prevent further bets until the period resets. This is different from a deposit limit because it tracks actual losses rather than money added to your account. It is a powerful tool for players who want to protect themselves from chasing losses during a bad run. You can set or adjust your loss limit at any time through your account settings, and reductions take effect immediately.
Reality check notifications pop up at regular intervals during your session to show you how long you have been playing and how much you have spent or won. These gentle reminders help you stay aware of your activity without interrupting the flow of play too aggressively. You can choose the frequency — every 30 minutes, every hour, or at a custom interval that suits your style. When a reality check appears, you can choose to continue playing or end your session right there. Small moments of awareness like these can make a big difference over time.
Problem gambling does not always look obvious. Here are some honest signals worth paying attention to, whether for yourself or someone you care about.
Recognising these signs early is the most important step. If any of the above sounds familiar, please use the self-limit tools available in your account, take a cool-off break, or reach out to our support team. You can also contact the Philippine Amusement and Gaming Corporation (PAGCOR) helpline or a local mental health professional for confidential guidance. There is no shame in asking for help — it is the smart move. craps is committed to supporting every player who reaches out.
Our support team is available around the clock to assist with account limits, cool-off requests, or any responsible gaming concern. You can also visit the FAQ for quick answers, or log in to manage your limits directly from your account dashboard.
Reach us at: [email protected]