craps FAQ — Got Questions? We've Got Answers.

Everything you need to know about your craps account, betting, withdrawals, and the game lobby — all in one place. Browse by topic or scroll through the full list below.

Account Help Payments Games Mobile Philippines

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Jump straight to the section that matters most to you right now.

Account & Registration

How to sign up, verify your account, and manage your profile settings on craps.

Deposits & Withdrawals

Everything about funding your account and cashing out your winnings in Philippine pesos.

Games & Betting

Rules, limits, and how to navigate the game lobby and sports betting sections.

Mobile & App

How to download, install, and get the best experience from the craps mobile app on Android and iOS.

Account & Registration

New to craps or having trouble with your account? These answers cover the most common questions from Philippine players.

Creating a craps account takes less than two minutes. Head to the Register page and fill in your mobile number or email address, your full name, and a secure password. Once you submit the form, you will receive a one-time PIN (OTP) on your registered contact — enter it to verify your account and you are ready to go. Registration is free and open to all eligible players in the Philippines who are 21 years of age or older. Make sure the details you provide are accurate, as they will be used for identity verification when you request a withdrawal. If you run into any issues during sign-up, contact our support team at [email protected] and we will sort it out quickly.

You must be at least 21 years old to register and play on craps, in line with Philippine gaming regulations. Players must also be physically located in the Philippines at the time of play. We may ask you to submit a valid government-issued ID to confirm your age and identity before processing your first withdrawal. Accounts found to belong to underage players will be suspended immediately and any funds returned in accordance with our Terms and Conditions. If you are unsure whether you qualify, please review our Responsible Gaming page or reach out to our support team before registering.

On the Login page, tap the "Forgot Password" link just below the sign-in button. Enter the mobile number or email address linked to your account and we will send you a reset link or OTP within seconds. Follow the instructions in the message to set a new password, then log back in with your updated credentials. If you do not receive the reset message after a few minutes, check your spam or junk folder. For persistent issues, email [email protected] with your registered contact details and our team will assist you promptly.

No — each player is permitted only one active craps account. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact [email protected] immediately so we can investigate and resolve the situation. Having a single account also makes it easier to track your activity and manage responsible gaming limits. We encourage all players to keep their login credentials secure to prevent unauthorised account creation.

Deposits & Withdrawals

Questions about moving money in and out of your craps account — answered clearly for Philippine players.

craps supports a range of local Philippine payment options so you can fund your account quickly and conveniently. These include popular e-wallets, online banking transfers, and over-the-counter payment channels widely used across the Philippines. All transactions are processed in Philippine pesos (PHP), so there are no currency conversion fees to worry about. Minimum and maximum deposit amounts vary by payment method and are displayed clearly on the deposit page when you are logged in. If your preferred payment method is not listed, contact [email protected] and we will do our best to assist you.

Most withdrawal requests on craps are processed within 24 hours on business days, though many are completed much faster. The exact time depends on the payment method you choose and whether your account has completed identity verification. E-wallet withdrawals are typically the fastest, while bank transfers may take one to three business days depending on your bank. You can check the status of your withdrawal at any time from the Withdrawal section of your account dashboard. If your withdrawal has been pending for longer than expected, reach out to [email protected] with your transaction reference number for a status update.

Yes, a minimum withdrawal amount applies and varies depending on the payment channel selected. The current minimums for each method are shown on the Withdrawal page when you are logged in to your craps account. We recommend checking those figures before submitting a request to avoid any delays. There is no maximum limit on the number of withdrawals you can make, though individual transaction caps may apply for certain payment methods. Always ensure your account is fully verified before requesting a withdrawal to avoid processing delays.

Withdrawals can be declined for several reasons, including incomplete identity verification, a mismatch between your account name and the payment account name, or an outstanding wagering requirement on a bonus. In some cases, our security team may flag a transaction for additional review as a precautionary measure. If your withdrawal was rejected, you will receive a notification explaining the reason, and you can resubmit once the issue is resolved. For further clarification, email [email protected] with your account details and transaction reference. Our team will review your case and guide you through the next steps.

Games, Betting & the Lobby

From placing your first bet to navigating the full game library — here is what players ask most.

The craps game lobby features a wide selection of casino-style games including slots, table games, live dealer options, and more. You can browse by category or use the search function to find a specific title quickly. New games are added regularly so there is always something fresh to try. All games are accessible directly from your browser or through the craps mobile app — no additional downloads required for browser play. Visit the Game Lobby page after logging in to see the full current catalogue.

To place a sports bet on craps, log in to your account and navigate to the Betting section from the main menu. Browse the available sports markets — including basketball, football, boxing, and more — and select the event you want to bet on. Choose your market, enter your stake in PHP, and confirm your bet slip. Your potential winnings are displayed before you confirm so you always know what you stand to win. Minimum and maximum bet amounts are shown on each market and may vary depending on the event and bet type.

Yes. All games available on craps use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin or hand. Our platform and game providers are subject to regular independent audits to verify compliance with fairness standards. Live dealer games are streamed in real time from professional studios, adding an extra layer of transparency to the experience. We are committed to providing a trustworthy gaming environment for all players in the Philippines. If you ever have concerns about a specific game result, contact our support team and we will investigate promptly.

Absolutely. The craps website is fully optimised for mobile browsers on both Android and iOS devices, so you can play directly from your phone without installing anything. Simply open your browser, go to craps.biz, log in, and start playing — the layout adapts automatically to your screen size. For an even smoother experience with faster load times and push notifications, you can download the craps app from the Download page. Both the browser and app versions give you access to the same full game library and account features.

Still Need Help?

Can't find what you're looking for? Here's how to get in touch with the craps support team.

Email Support

Send your question to [email protected] and our team will get back to you as soon as possible. Please include your registered mobile number or email address and a brief description of your issue so we can assist you faster. We aim to respond to all enquiries within 24 hours on business days. For urgent account or payment issues, mention "URGENT" in your subject line and we will prioritise your case. Our support team is staffed by agents who understand the needs of Philippine players.

Browse More Resources

Our site has dedicated pages covering everything from responsible gaming guidelines to full terms and conditions. If your question is about account rules, payment policies, or game fairness, these pages are a great starting point before reaching out to support. The Responsible Gaming page also has tools to help you manage your play habits and set limits on your account. All policy pages are written in plain Philippine English so they are easy to understand. Use the links in the footer below to navigate to any of these resources.

Not a Member Yet?

If you have not registered yet and have questions about what craps offers, the best way to find out is to sign up for free and explore the platform yourself. Registration takes under two minutes and gives you full access to the game lobby, betting markets, and account features. There is no obligation to deposit until you are ready. Head to the Register page using the link below to get started. Our onboarding process is designed to be smooth and straightforward for new players across the Philippines.

Create Free Account

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You've got the answers — now it's time to play. Join craps today and experience casino-style games and live sports betting built for the Philippines, right from your phone.

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