Your personal data belongs to you. This page explains exactly what information craps collects when you play, how we use it, who we share it with, and what rights you have as a player based in the Philippines. We keep things plain and straightforward — no legal maze, just clear answers.
When you register, we collect your name, date of birth, email address, and contact number. This information is required to verify your identity, confirm you meet the minimum age requirement of 21 years, and keep your account secure. We do not collect more than what is necessary to run your account safely. All registration data is stored on encrypted servers and is never shared with advertisers. You can update your account details at any time by logging in to your profile.
We collect transaction records including deposit amounts, withdrawal requests, and payment method references in order to process your funds accurately and maintain a complete financial history for your account. We do not store full card numbers or full bank account details on our servers — payment processing is handled by regulated third-party payment providers operating under their own security standards. Transaction records are kept for the period required by Philippine financial regulations and are accessible to you through your account history. If you have a dispute about a transaction, our support team can retrieve the relevant records to assist you. All financial data is transmitted using industry-standard encryption protocols.
When you access the platform — whether on mobile or desktop — we automatically collect certain technical data such as your device type, operating system, browser version, IP address, and session timestamps. This data helps us detect suspicious login activity, optimise the platform for the devices most commonly used by Filipino players, and troubleshoot technical issues quickly. We do not use this data to build advertising profiles or sell it to marketing companies. Usage patterns such as which games you play and how long your sessions last are used solely to improve platform performance and responsible gaming features. You can request a summary of the usage data we hold on your account at any time.
If you contact our support team, we retain records of those conversations — including emails, chat logs, and any documents you submit — in order to resolve your issue and maintain a consistent service history. These records help us identify recurring problems and improve the quality of support we provide to all players in the Philippines. We may also send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts; these are not marketing messages and cannot be opted out of as they are essential to account operation. If you have opted in to promotional communications, you can withdraw that consent at any time through your account settings. We will never send unsolicited marketing messages to players who have not explicitly opted in.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have clear and enforceable rights over your personal data. Here is what you are entitled to and how to exercise each right.
You can request a copy of all personal data we hold about you at any time. We will provide this within a reasonable timeframe and in a format that is easy to read. There is no fee for a standard access request. Simply contact our support team with your account details and the specific data you wish to review. We will verify your identity before releasing any information to protect your account security.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to have it corrected without undue delay. You can update basic details such as your contact number and email address directly through your account settings. For changes to identity documents or date of birth, please contact support and provide the relevant supporting documentation. We will process correction requests promptly and confirm once the update has been made. Keeping your information accurate also helps ensure smooth withdrawals and account verification.
You may request the deletion of your personal data when it is no longer necessary for the purpose it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that certain data — such as transaction records — must be retained for the period required by Philippine financial and gaming regulations, even after account closure. We will inform you clearly of any data that cannot be deleted and the reason why. Erasure requests are processed within 30 days of verification. Once deleted, the data cannot be recovered, so please ensure you have saved any records you need before submitting a request.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will stop processing it for that purpose immediately upon receiving your request. You may also object to processing based on legitimate interests, though in some cases we may be required to continue processing for legal or regulatory reasons. All objection requests should be submitted in writing to our support team. We will acknowledge your request within five business days and provide a full response within 30 days. Your objection will not affect the legality of any processing that took place before you raised it.
Where technically feasible, you can request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider. This right applies to data you have provided to us directly and which is processed on the basis of your consent or a contract. Portability requests are handled by our support team and will be fulfilled within a reasonable timeframe. We will confirm the format options available to you when we acknowledge your request. This right does not apply to data that has been derived or inferred from your activity on the platform.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Before escalating to the NPC, we encourage you to contact our support team first so we can attempt to resolve the matter directly and promptly. We take all data privacy complaints seriously and will investigate each one thoroughly. You will receive a written response to your complaint within 30 days. Filing a complaint with us does not prevent you from also filing with the NPC if you remain unsatisfied with our response.
We do not sell your personal information. Here is a clear breakdown of the limited circumstances in which your data may be shared, and the safeguards we have in place.
We share limited personal data with third-party service providers who help us operate the platform — including payment processors, identity verification services, and cloud infrastructure providers. All such providers are contractually required to handle your data in accordance with applicable Philippine data privacy laws and our own security standards. We do not allow these providers to use your data for their own purposes beyond the specific service they are providing to us. We regularly review our third-party providers to ensure they maintain adequate data protection practices. A list of the categories of providers we work with is available upon request from our support team.
We may be required to disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies in the Philippines when we are legally obligated to do so — for example, in connection with anti-money laundering checks, fraud investigations, or court orders. We will only disclose the minimum amount of data necessary to comply with the legal requirement. Where permitted by law, we will notify you if your data has been requested by a government authority. We do not voluntarily share data with law enforcement beyond what is legally required. All such disclosures are logged and reviewed by our compliance team.
We protect your personal data using a combination of technical and organisational security measures, including TLS encryption for all data in transit, encrypted storage for sensitive account information, and strict access controls that limit which staff members can view your data. Our systems are monitored continuously for unusual activity, and we conduct regular security assessments to identify and address potential vulnerabilities. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission within the timeframes required by law. We also train all staff who handle personal data on their obligations under the Philippine Data Privacy Act. Security is an ongoing commitment, not a one-time setup.
We retain your personal data only for as long as it is necessary for the purposes it was collected, or as required by Philippine law. Account information is kept for the duration of your account and for a defined period after closure to meet regulatory retention requirements. Transaction records are retained for a minimum of five years in line with anti-money laundering regulations applicable in the Philippines. Support communications are kept for up to two years after the matter is resolved. Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you.
If you want to exercise any of your data rights, have a question about how we handle your information, or need to report a privacy concern, our support team is ready to help. You can also check the FAQ for quick answers, or log in to manage your account settings and communication preferences directly.
Contact us at: [email protected]